Delivery

Thank you for shopping with Take A Paw.  If you've changed your mind about keeping your purchase, please return it within 14 days in its original condition with proof of purchase. We'll exchange or refund it, as long as it meets our terms and conditions explained on this page.

By original condition we mean:

• you’ve kept all original packaging and labels in good condition and the product can be resold at full price.
• you haven’t used the product.
• the product contains no personal data and isn’t registered to a user.

We are unable to refund or exchange the following products, unless they are faulty:

• Sale items 
• Jewellery for pierced ears. 
• Food and drink, including all perishable goods. 
• Hampers, both bespoke and non-bespoke. 
• Gift boxes. 
• Gift Cards. 
• Hair accessories. 
• Cosmetics. 
• Fragrances. 
• Books. 

If you are not sure whether a specific item falls into any of the categories above, please contact our Customer Services Team.

Items are classified as faulty if they are received damaged or if a manufacturing fault occurs. If any item you purchase is faulty, you have the right to reject the goods and have them replaced or refunded within 30 days or if the fault occurs within six months you have the right to claim a free repair or replacement. 

Please contact our Customer Services Team should you wish to return a faulty item. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. All our orders are quality controlled and checked before being dispatched. However, if an item you receive is damaged or faulty, please contact our Customer Services Team who will be happy to assist you. 

Under the EU’s Distance Selling Regulations, customers located in the European Union are entitled to a 7 day cooling off period i.e. the right to cancel the contract of purchase. Notification of the cancellation must be received in writing within 7 working days; starting from the day after the goods are received. These regulations dictate that we will refund the cost of the item(s) ordered and, in addition to this, the original despatch charge. If you exercise your rights under the cooling off provisions you will be responsible for the costs of returning the product(s) to us.

If for any reason we have arranged to collect the goods from you, we reserve the right to recover the costs of collection from you.

All returns should be wrapped securely in the same packaging in which the items were originally received, with the returns reference clearly displayed on the exterior. The returns reference will be supplied by the Customer Service team upon notification of the intention to return the goods.

Our return address is:

Take A Paw Limited 

The Hop Pocket

Bishops Frome

Worcester

WR6 5BT

If the original packaging has been disposed of or is no longer suitable, goods must be wrapped in appropriate packaging to ensure that the goods arrive with us in their original condition. We reserve the right to refuse a refund or exchange for damages caused by insufficient packaging. We recommend that returns are made via recorded delivery and/or that a proof of postage is obtained, to cover the unlikely event that we do not receive the return parcel.

Orders which have qualified for a free gift with a purchase and where all or part of the order is being returned for an exchange, the free product must also be returned in cases where the value/ type of the exchanged items no longer meets the criteria requirement to qualify for that promotion.

Where an order has qualified for a discount to be applied to a product this discount shall no longer apply if upon returning part of the order the resulting value is below the threshold for the discount to apply. The discounted products must therefore either be returned or they shall be charged at the full retail price. This excludes faulty or damaged returns when the product is being replaced.

Exchanges will be processed within 5 working days from the date the returned goods are received. Postage charges will be applied for any exchanges; these will be charged at the standard rate.

Where the goods have been received as a gift, items may be exchanged for alternative products.

Where a refund is due, this will be processed onto the credit/ debit card with which the purchase was made, within 5 working days from the date the returned goods are received. Refunds may take 5-7 working days to reflect against an account, depending on the bank.